Je viens d'installer Linux Mint 20 sur ma becane, tout fonctionne bien sauf l'imprimante une HP Deskjet 3630
En mode imprimante, la tache apparaît bien dans la queue d'impression, mais il ne se passe rien et aucune notification d'erreur (à l'écran, j'ai pas vérifier les logs systèmes).
En mode scanner, le scanner est bien trouvé sous le nom 'HP Deskjet_3630_series' mais quand je veux numériser j'ai l'erreur :
Code : Tout sélectionner
Impossible de se connecter au périphérique de numérisationCode : Tout sélectionner
hp-setupCode : Tout sélectionner
HP Linux Imaging and Printing System (ver. 3.20.3)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.20.3)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
error: Failed to locate hp-upgrade utility
Checking for Dependencies....
warning: linuxmint-20 version is not supported. Using linuxmint-19.3 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.4.0-53-generic #59-Ubuntu SMP Wed Oct 21 09:38:44 UTC 2020 GNU/Linux
Host: kepler
Proc: 5.4.0-53-generic #59-Ubuntu SMP Wed Oct 21 09:38:44 UTC 2020 GNU/Linux
Distribution: linuxmint 20
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 20 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.3
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/DeskJet_3630_series?serial=CN6663H667067P
printer_name = DeskJet_3630
[installation]
date_time = 11/12/20 10:43:14
version = 3.20.3
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
cups-image CUPS image - CUPS image development files REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.5 OK -
error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
error: python3-devel Python devel - Python development files REQUIRED 2.2 3.8.5 MISSING 'python3-devel needs to be installed'
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 MISSING 'gcc needs to be installed'
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
hpmudext IO-Extension REQUIRED - 3.20.3 OK -
----------------------
| Scan Configuration |
----------------------
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/usb/DeskJet_3630_series?serial=CN6663H667067P' is a Hewlett-Packard DeskJet_3630_series all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
------------------------------------------------- -----------------------------------------------
hp:/usb/DeskJet_3630_series?serial=CN6663H667067P HP DeskJet 3630 series
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN6663H667067P
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3630_series?serial=CN6663H667067P
error: Device not found
error: Communication status: Failed
Type: Unknown
Device URI: implicitclass://DeskJet_3630_series_CN6663H667067P_/
--------------
| PERMISSION |
--------------
USB DeskJet_3630 Required - - OK Node:'/dev/bus/usb/003/003' Perm:' root lp rw- rw- rw- rw- r--'
Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing or 'cups' service is not running.
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'python3-notify2' package is missing/incompatible
error: 'mate-notification-daemon' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible
Missing Commands
----------------
error: 'sudo DEBIAN_FRONTEND=noninteractive apt-get --assume-yes install libsnmp-dev' is missing
error: 'sudo apt-get --assume-yes install snmp-mibs-downloader' is missing
ENTER SUDO PASSWORD
-------------------
Please enter the sudoer (alain)'s password:
Checking Permissions....
Checking for Configured Queues....
error: PPD /etc/cups/ppd/.ppd file not found
warning: is not HP Device.
warning: Fail to read ppd=/etc/cups/ppd/.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/.ppd
warning: Could not complete Queue(s) configuration check
Checking for HP Properitery Plugin's....
No plug-in printers are configured.
Checking for Printer Status....
error: '' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
Diagnose completed...
Mais l'imprimante est-elle compatible Linux Mint 20 ?
Code : Tout sélectionner
warning: linuxmint-20 version is not supported. Using linuxmint-19.3 versions dependencies to verify and install...
[...]
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 20 version
Code : Tout sélectionner
ll /etc/cups/ppd/
total 56
-rw-r--r-- 1 root lp 31199 nov. 12 09:50 DeskJet_3630.ppd
-rw-r--r-- 1 root lp 21383 nov. 12 09:53 DeskJet_3630_series_CN6663H667067P_.ppd
Plus étrange, cups ainsi que cups-client, cups-bsd, libcups2, gcc libusb etc... sont bien installés :
Code : Tout sélectionner
ii cups 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - PPD/driver support, web interface
ii cups-browsed 1.27.4-1 amd64 OpenPrinting CUPS Filters - cups-browsed
ii cups-bsd 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - BSD commands
ii cups-client 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - client programs (SysV)
ii cups-common 2.3.1-9ubuntu1.1 all Common UNIX Printing System(tm) - common files
ii cups-core-drivers 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - driverless printing
ii cups-daemon 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - daemon
ii cups-filters 1.27.4-1 amd64 OpenPrinting CUPS Filters - Main Package
ii cups-filters-core-drivers 1.27.4-1 amd64 OpenPrinting CUPS Filters - Driverless printing
ii cups-ipp-utils 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - IPP developer/admin utilities
ii cups-pk-helper 0.2.6-1ubuntu3 amd64 PolicyKit helper to configure cups with fine-grained privileges
ii cups-ppdc 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - PPD manipulation utilities
ii cups-server-common 2.3.1-9ubuntu1.1 all Common UNIX Printing System(tm) - server common files
ii libcups2:amd64 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - Core library
ii libcupsfilters1:amd64 1.27.4-1 amd64 OpenPrinting CUPS Filters - Shared library
ii libcupsimage2:amd64 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - Raster image library
ii printer-driver-hpcups 3.20.3+dfsg0-2 amd64 HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii python3-cups 1.9.73-3build1 amd64 Python3 bindings for CUPS
ii python3-cupshelpers 1.5.12-0ubuntu1 all Python utility modules around the CUPS printing system
[...]
ii gcc 4:9.3.0-1ubuntu2 amd64 GNU C compiler
ii gcc-10-base:amd64 10.2.0-5ubuntu1~20.04 amd64 GCC, the GNU Compiler Collection (base package)
ii gcc-10-base:i386 10.2.0-5ubuntu1~20.04 i386 GCC, the GNU Compiler Collection (base package)
ii gcc-9 9.3.0-17ubuntu1~20.04 amd64 GNU C compiler
ii gcc-9-base:amd64 9.3.0-17ubuntu1~20.04 amd64 GCC, the GNU Compiler Collection (base package)
ii libgcc-9-dev:amd64 9.3.0-17ubuntu1~20.04 amd64 GCC support library (development files)
ii libgcc-s1:amd64 10.2.0-5ubuntu1~20.04 amd64 GCC support library
ii libgcc-s1:i386 10.2.0-5ubuntu1~20.04 i386 GCC support library
[...]
ii libusb-1.0-0:amd64 2:1.0.23-2build1 amd64 userspace USB programming library
ii libusb-1.0-0-dev:amd64 2:1.0.23-2build1 amd64 userspace USB programming library development files
ii libusb-1.0-doc 2:1.0.23-2build1 all documentation for userspace USB programming
Code : Tout sélectionner
$ ps axf | grep cups
1201 ? Ss 0:00 /usr/sbin/cupsd -l
1446 ? S 0:00 \_ /usr/lib/cups/notifier/dbus dbus://
1447 ? S 0:00 \_ /usr/lib/cups/notifier/dbus dbus://
1291 ? Ssl 0:00 /usr/sbin/cups-browsed
$ sudo netstat -tanup | grep LISTEN
tcp 0 0 127.0.0.1:631 0.0.0.0:* LISTEN 1201/cupsd
tcp 0 0 127.0.0.1:60000 0.0.0.0:* LISTEN 1267/ippusbxd
tcp6 0 0 ::1:631 :::* LISTEN 1201/cupsd
tcp6 0 0 ::1:60000 :::* LISTEN 1267/ippusbxd
Ah oui j'oubliais, sur ma précédente install d'Ubuntu 18.04 LTS elle fonctionnait sans que je n'ai rien eu à faire
Merci d'avance pour votre aide
