[Résolu]Problème imprimante qui ne scanne plus

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zeb
Messages : 16473
Enregistré le : ven. 19 juin 2015 22:13
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Re: Problème imprimante qui ne scanne plus

Message par zeb »

Dernier message de la page précédente :

Salut.
mephisto a écrit :C'est loin d'être facile pour moi et je vous remercie de votre aide
:roll: alors met toi a la place de ceux qui veulent t'aider et tombent sur des images inaccessibles.
Il y a un bouton aperçu, merci de t'en servir.
J'ai rectifié les premiers messages, mais pour les derniers, je n'ai pas pu !!!
Merci de faire attention, au prochain lien invalide je verrouille le sujet !

@+

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victoria
Messages : 1045
Enregistré le : dim. 21 janv. 2018 20:10

Re: Problème imprimante qui ne scanne plus

Message par victoria »

Pour les retours de commande du terminal, ce serait mieux de ne pas mettre de photos, mais juste un retour en code comme ceci

Code : Tout sélectionner

METTRE LES RETOUR DE TERMINAL DANS LES BALISE CODE
POUR FACILITER LA LECTURE NOTAMMENT
Parce que là les images ne donnent rien, ce sont des liens invalides, du coup on ne sait pas ce que dit le retour du terminal...
Et de ce fait on n'avance pas :oops:
_____________________________________________________________________________
- Le silence aussi possède la violence des mots -

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mephisto
Messages : 43
Enregistré le : dim. 28 janv. 2018 17:55
Localisation : Montagne

Re: Problème imprimante qui ne scanne plus

Message par mephisto »

Voilà ce que cela donne dans le terminal.

Code : Tout sélectionner

 xsane


Xsane s'ouvre mais en cliquant sur numériser cela donne :"Echec du démarrage du scanner : périphérique occupé".

Merci.

Pour les images, je suis désolée si elles ne sont pas bonnes, mais je pensais que j'avais bien copier le lien, apparemment non.
PC Fujitsu computers SIEMENS (portable)
DESKTOP Linux Mint 17.3 Rosa Cinnamon 32 bits /2.8.8
KERNEL 4.4.0-116- generic CPU intel pentium M processor 1.73 GHz x1 DD 37.3 GO CG advanced micro devices, inc. [AMD/ATI] RV 380/M24 [mobility radeon x600] (prog.if DO [VGA Controller])
Imprimante HP Deskjet 3638

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mephisto
Messages : 43
Enregistré le : dim. 28 janv. 2018 17:55
Localisation : Montagne

Re: Problème imprimante qui ne scanne plus

Message par mephisto »

J'ai entré hp-doctor dans le terminal pour comprendre pourquoi, le scan ne fonctionne pas.
Je mets ce que j'ai découvert.

Code : Tout sélectionner

hp-doctor

HP Linux Imaging and Printing System (ver. 3.17.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.17.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

 

Checking for Deprecated items....
No Deprecated items are found


Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.17.11)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


error: Found No Section in /tmp/tmp8A2p2Z. Please set the http proxy for root and try again.
Latest version of HPLIP is already installed.


Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-141-generic #190-Ubuntu SMP Fri Jan 19 12:53:50 UTC 2018 GNU/Linux
 Host: babord-LIFEBOOK-E8020
 Proc: 3.13.0-141-generic #190-Ubuntu SMP Fri Jan 19 12:53:50 UTC 2018 GNU/Linux
 Distribution: 22 17
 Bitness: 32 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.17.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro  17 version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.17.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.17.11
html=/usr/share/doc/hplip-3.17.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Aucun fichier ou dossier de ce type

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1518466624
pending_upgrade_time = 0
latest_available_version = 3.17.11

[last_used]
device_uri = "hp:/usb/Deskjet_3630_series?serial=CN6333N0580671"
printer_name = DeskJet_3630_series
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list = 

[fax]
voice_phone = 
email_address = 

[installation]
date_time = 15/02/2018 01:17:09
version = 3.17.11


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------
| COMPILEDEP |
--------------

 gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               4.8.4           OK         -
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             3.81            OK         -
 libtool              libtool - Library building support services                  REQUIRED        -               2.4.2           OK         -

------------------------
| General Dependencies |
------------------------

 libcrypto            libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.0.1           OK         -
 python-xml           Python XML libraries                                         REQUIRED        -               2.1.0           OK         -
 libnetsnmp-devel     libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.7.2           OK         -
 sane-devel           SANE - Scanning library development files                    REQUIRED        -               1.0.27          OK         -
 pil                  PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
 pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4                         REQUIRED        4.0             4.10.4          OK         -
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               2.19            OK         -
 python-devel         Python devel - Python development files                      REQUIRED        2.2             2.7.6           OK         -
 cups-devel           CUPS devel- Common Unix Printing System development files    REQUIRED        -               1.7.2           OK         -
 python-dbus          Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.0           OK         -
 cups-ddk             CUPS DDK - CUPS driver development kit                       OPTIONAL        -               -               OK         -
 reportlab            Reportlab - PDF library for Python                           OPTIONAL        2.0             3.0             OK         -
 pyqt4                PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             4.10.4          OK         -
 libusb               libusb - USB library                                         REQUIRED        -               1.0             OK         -
 cups-image           CUPS image - CUPS image development files                    REQUIRED        -               1.7.2           OK         -
 python2X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             2.7.6           OK         -
 python-notify        Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 libjpeg              libjpeg - JPEG library                                       REQUIRED        -               -               OK         -
 sane                 SANE - Scanning library                                      REQUIRED        -               1.0.27          OK         -

----------------------
| Scan Configuration |
----------------------

 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.17.11         OK         -
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.17.11         OK         'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.10            OK         -
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.27          OK         -
 cups                 CUPS - Common Unix Printing System                           REQUIRED        1.1             1.7.2           OK         'CUPS Scheduler is running'
 network              network -wget                                                OPTIONAL        -               1.15            OK         -
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.998           OK         -
 dbus                 DBus - Message bus system                                    REQUIRED        -               1.6.18          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.6.31          OK         -

---------------------
| Python Extentions |
---------------------

 hpmudext             IO-Extension                                                 REQUIRED        -               3.17.11         OK         -
 cupsext              CUPS-Extension                                               REQUIRED        -               3.17.11         OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 
DeskJet_3630
------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN6333N058067P
PPD: /etc/cups/ppd/DeskJet_3630.ppd
PPD Description: HP Deskjet 3630 Series, hpcups 3.17.11
Printer status: printer DeskJet_3630 disabled since jeu. 15 févr. 2018 00:33:32 CET -   Unplugged or turned off
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3630_series?serial=CN6333N058067P
error: Device not found
error: Communication status: Failed

DeskJet_3630_3
--------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN6333N058067P
PPD: /etc/cups/ppd/DeskJet_3630_3.ppd
PPD Description: HP Deskjet 3630 Series, hpcups 3.17.11
Printer status: printer DeskJet_3630_3 disabled since jeu. 15 févr. 2018 00:33:32 CET - Unplugged or turned off
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3630_series?serial=CN6333N058067P
error: Device not found
error: Communication status: Failed

DeskJet_3630_series
-------------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN6333N058067P
PPD: /etc/cups/ppd/DeskJet_3630_series.ppd
PPD Description: HP Deskjet 3630 Series, hpcups 3.17.11
Printer status: printer DeskJet_3630_series disabled since jeu. 15 févr. 2018 00:33:32 CUnplugged or turned off
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3630_series?serial=CN6333N058067P
error: Device not found
error: Communication status: Failed

HP-Deskjet-3630
---------------
Type: Printer
Device URI: hp:/usb/Deskjet_3630_series?serial=CN6333N0580671
PPD: /etc/cups/ppd/HP-Deskjet-3630.ppd
PPD Description: HP Deskjet 3630 Series, hpcups 3.17.11
Printer status: printer HP-Deskjet-3630 is idle.  enabled since sam. 10 févr. 2018 14:50:34 CET
error: Unable to communicate with device (code=12): hp:/usb/Deskjet_3630_series?serial=CN6333N0580671
error: Device not found
error: Communication status: Failed

HP-Deskjet-3630-2
-----------------
Type: Unknown
Device URI: ipp14://192.168.1.1/ipp?version=1.0
PPD: /etc/cups/ppd/HP-Deskjet-3630-2.ppd
PPD Description: HP Deskjet 3630 Series, hpcups 3.17.11
Printer status: printer HP-Deskjet-3630-2 is idle.  enabled since sam. 10 févr. 2018 20:23:05 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP-Deskjet-3630-3
-----------------
Type: Unknown
Device URI: ipp14://192.168.1.1/ipp?version=1.0
PPD: /etc/cups/ppd/HP-Deskjet-3630-3.ppd
PPD Description: HP Deskjet 3630 Series, hpcups 3.17.11
Printer status: printer HP-Deskjet-3630-3 is idle.  enabled since mar. 13 févr. 2018 20:03:15 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP-DeskJet-3630-series
----------------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN6333N058067P
PPD: /etc/cups/ppd/HP-DeskJet-3630-series.ppd
PPD Description: HP Deskjet 3630 Series, hpcups 3.17.11
Printer status: printer HP-DeskJet-3630-series disabled since jeu. 15 févr. 2018 00:33:3Unplugged or turned off
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3630_series?serial=CN6333N058067P
error: Device not found
error: Communication status: Failed


--------------
| PERMISSION |
--------------

 

Checking Permissions....


Checking for Configured Queues....
warning: Device HP-Deskjet-3630-2 is not HPLIP installed. Device must use the hp: or hpfax: to function in HPLIP.
warning: Device HP-Deskjet-3630-3 is not HPLIP installed. Device must use the hp: or hpfax: to function in HPLIP.
 
warning: 4 queues of same device DeskJet_3630 is configured.
Remove unwanted queues.
warning: 2 queues of same device HP-Deskjet-3630-2 is configured.
Remove unwanted queues.
error: 'HP-Deskjet-3630-2' is not configured using HPLIP. Need to remove and re-cofigure using hp-setup.
Do you want to remove and re-configure? (y=yes*, n=no, q=quit) ? 
J'ai quitté le terminal pour cette nuit et je pense qu'il y a quelques erreurs à rectifier.
Merci
PC Fujitsu computers SIEMENS (portable)
DESKTOP Linux Mint 17.3 Rosa Cinnamon 32 bits /2.8.8
KERNEL 4.4.0-116- generic CPU intel pentium M processor 1.73 GHz x1 DD 37.3 GO CG advanced micro devices, inc. [AMD/ATI] RV 380/M24 [mobility radeon x600] (prog.if DO [VGA Controller])
Imprimante HP Deskjet 3638

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victoria
Messages : 1045
Enregistré le : dim. 21 janv. 2018 20:10

Re: Problème imprimante qui ne scanne plus

Message par victoria »

Code : Tout sélectionner

warning: 4 queues of same device DeskJet_3630 is configured.
Remove unwanted queues.
warning: 2 queues of same device HP-Deskjet-3630-2 is configured.
Remove unwanted queues.
error: 'HP-Deskjet-3630-2' is not configured using HPLIP. Need to remove and re-cofigure using hp-setup.
Do you want to remove and re-configure? (y=yes*, n=no, q=quit) ?
A la fin du terminal on a ce message.
Ça veut dire qu'il y a 6 actions en attente..
Dans cups, en repassant comme hier par chromium avec l'adresse
localhost:631
Vous avez combien d'imprimante détectée par cups ??

Il y a un problème quelque part. D'après le terminal il trouve 7 fois la même imprimante.. Avec toute une action dans cups en attente.
Donc certaines qui sont en warning..
On va essayer de virer l'imprimante dans cups..
_____________________________________________________________________________
- Le silence aussi possède la violence des mots -

Avatar du membre
mephisto
Messages : 43
Enregistré le : dim. 28 janv. 2018 17:55
Localisation : Montagne

Re: Problème imprimante qui ne scanne plus

Message par mephisto »

Dans la liste des imprimantes, j'en ai trois qui sont inoccupées et quatre qui sont en pause. Dans l'une d'elle apparait ceci "DeskJet 3630 Device (Automatically setup by HPLIP) ". Est-ce celle-ci que vous cherchez ?
J'en ai installé trop, parce que à chaque fois, je cherchais comment faire fonctionner le scan.
Je suis d'accord, j'ai bien trop d'imprimante.
Sans brancher l'imprimante au pc, j'ai fait une recherche par le terminal sur hp-systray. Je ne sais si cela peut aider.

Code : Tout sélectionner

 hp-systray

HP Linux Imaging and Printing System (ver. 3.17.11)
System Tray Status Service ver. 2.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Unable to lock /home/babord/.hplip/hp-systray.lock. Is hp-systray already running?
PC Fujitsu computers SIEMENS (portable)
DESKTOP Linux Mint 17.3 Rosa Cinnamon 32 bits /2.8.8
KERNEL 4.4.0-116- generic CPU intel pentium M processor 1.73 GHz x1 DD 37.3 GO CG advanced micro devices, inc. [AMD/ATI] RV 380/M24 [mobility radeon x600] (prog.if DO [VGA Controller])
Imprimante HP Deskjet 3638

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débitant
modérateur
Messages : 11536
Enregistré le : mar. 14 juil. 2015 18:22
Localisation : Lorraine France

Re: Problème imprimante qui ne scanne plus

Message par débitant »

Bonjour,
je rappel ce tuto Poster une image, capture d'écran
mais de toutes façons, les retours du terminal sont à faire en copier/coller et à poster entre les balises "code" et non pas en capture d'écran, comme fait dans le message précédent ;)
pour l'utilisation des balises voir tuto barre d'outils des messages

Avatar du membre
victoria
Messages : 1045
Enregistré le : dim. 21 janv. 2018 20:10

Re: Problème imprimante qui ne scanne plus

Message par victoria »

Ok donc on a nos fameuses 7 imprimantes, et leurs actions en cours.

Si vous y arrivez, si vous savez faire, vous supprimez toutes les imprimantes sauf celle mentionné
DeskJet 3630 Device (Automatically setup by HPLIP), on la garde pour le moment.

Une fois les imprimantes supprimées, vous débranchez l'imprimante.
Vous éteignez le pc.
Vous branchez l'imprimante.
Et vous démarrez le pc.
Et vous tentez a nouveau de scanner.

Si toujours un échec, vous me dites.

Pour le message de hp systray, c'est pas nécessaire, du moment que l'imprimante n'est pas branchée, ça donnera forcement une erreur mais sans réelle valeur.
_____________________________________________________________________________
- Le silence aussi possède la violence des mots -

Avatar du membre
mephisto
Messages : 43
Enregistré le : dim. 28 janv. 2018 17:55
Localisation : Montagne

Re: Problème imprimante qui ne scanne plus

Message par mephisto »

Bonsoir,

Toujours échec. Toujours le même message : "Echec du démarrage du scanner : périphérique occupé".
J'ai bien supprimé les imprimantes dans localhost:631.
Il n'en reste plus qu'une.
PC Fujitsu computers SIEMENS (portable)
DESKTOP Linux Mint 17.3 Rosa Cinnamon 32 bits /2.8.8
KERNEL 4.4.0-116- generic CPU intel pentium M processor 1.73 GHz x1 DD 37.3 GO CG advanced micro devices, inc. [AMD/ATI] RV 380/M24 [mobility radeon x600] (prog.if DO [VGA Controller])
Imprimante HP Deskjet 3638

Avatar du membre
victoria
Messages : 1045
Enregistré le : dim. 21 janv. 2018 20:10

Re: Problème imprimante qui ne scanne plus

Message par victoria »

Bon on supprime alors la dernière imprimante présente dans localhost:631

et vous allez relancer dans le terminal

Code : Tout sélectionner

hp-doctor
vous laissez aller jusqu'au bout mais arriver aux paramètres de permissions

Code : Tout sélectionner

--------------
| PERMISSION |
--------------

 

Checking Permissions....


Checking for Configured Queues....
warning: Device HP-Deskjet-3630-2 is not HPLIP installed. Device must use the hp: or hpfax: to function in HPLIP.
warning: Device HP-Deskjet-3630-3 is not HPLIP installed. Device must use the hp: or hpfax: to function in HPLIP.
 
warning: 4 queues of same device DeskJet_3630 is configured.
Remove unwanted queues.
warning: 2 queues of same device HP-Deskjet-3630-2 is configured.
Remove unwanted queues.
error: 'HP-Deskjet-3630-2' is not configured using HPLIP. Need to remove and re-cofigure using hp-setup.
Do you want to remove and re-configure? (y=yes*, n=no, q=quit) ? 
La dernière partie où on a vu les différentes imprimantes, vous aurez cette phrase

Code : Tout sélectionner

error: 'HP-Deskjet-3630-2' is not configured using HPLIP. Need to remove and re-cofigure using hp-setup.
Do you want to remove and re-configure? (y=yes*, n=no, q=quit) ?
Vous répondez en tapant sur la touche y
Ca va reconfigurer et supprimer les éventuelles imprimantes et taches en cours.
Une fois l'opération terminée, vous redémarrez à nouveau le pc.
Et vous essayez de scanner à nouveau.
_____________________________________________________________________________
- Le silence aussi possède la violence des mots -

Avatar du membre
mephisto
Messages : 43
Enregistré le : dim. 28 janv. 2018 17:55
Localisation : Montagne

Re: Problème imprimante qui ne scanne plus

Message par mephisto »

Voici le résultat du terminal.

Code : Tout sélectionner

hp-doctor

HP Linux Imaging and Printing System (ver. 3.17.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.17.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

 

Checking for Deprecated items....
No Deprecated items are found


Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.17.11)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


error: Found No Section in /tmp/tmpxf37Df. Please set the http proxy for root and try again.
Latest version of HPLIP is already installed.


Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-141-generic #190-Ubuntu SMP Fri Jan 19 12:53:50 UTC 2018 GNU/Linux
 Host: babord-LIFEBOOK-E8020
 Proc: 3.13.0-141-generic #190-Ubuntu SMP Fri Jan 19 12:53:50 UTC 2018 GNU/Linux
 Distribution: 22 17
 Bitness: 32 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.17.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro  17 version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.17.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.17.11
html=/usr/share/doc/hplip-3.17.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Aucun fichier ou dossier de ce type

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1518466624
pending_upgrade_time = 0
latest_available_version = 3.17.11

[last_used]
device_uri = "hp:/usb/DeskJet_3630_series?serial=CN6333N058067P"
printer_name = DeskJet_3630_series
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list = 

[fax]
voice_phone = 
email_address = 

[installation]
date_time = 15/02/2018 23:01:46
version = 3.17.11


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------
| COMPILEDEP |
--------------

 gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               4.8.4           OK         -
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             3.81            OK         -
 libtool              libtool - Library building support services                  REQUIRED        -               2.4.2           OK         -

------------------------
| General Dependencies |
------------------------

 libcrypto            libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.0.1           OK         -
 python-xml           Python XML libraries                                         REQUIRED        -               2.1.0           OK         -
 libnetsnmp-devel     libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.7.2           OK         -
 sane-devel           SANE - Scanning library development files                    REQUIRED        -               1.0.27          OK         -
 pil                  PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
 pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4                         REQUIRED        4.0             4.10.4          OK         -
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               2.19            OK         -
 python-devel         Python devel - Python development files                      REQUIRED        2.2             2.7.6           OK         -
 cups-devel           CUPS devel- Common Unix Printing System development files    REQUIRED        -               1.7.2           OK         -
 python-dbus          Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.0           OK         -
 cups-ddk             CUPS DDK - CUPS driver development kit                       OPTIONAL        -               -               OK         -
 reportlab            Reportlab - PDF library for Python                           OPTIONAL        2.0             3.0             OK         -
 pyqt4                PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             4.10.4          OK         -
 libusb               libusb - USB library                                         REQUIRED        -               1.0             OK         -
 cups-image           CUPS image - CUPS image development files                    REQUIRED        -               1.7.2           OK         -
 python2X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             2.7.6           OK         -
 python-notify        Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 libjpeg              libjpeg - JPEG library                                       REQUIRED        -               -               OK         -
 sane                 SANE - Scanning library                                      REQUIRED        -               1.0.27          OK         -

----------------------
| Scan Configuration |
----------------------

 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.17.11         OK         -
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.17.11         OK         'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.10            OK         -
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.27          OK         -
 cups                 CUPS - Common Unix Printing System                           REQUIRED        1.1             1.7.2           OK         'CUPS Scheduler is running'
 network              network -wget                                                OPTIONAL        -               1.15            OK         -
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.998           OK         -
 dbus                 DBus - Message bus system                                    REQUIRED        -               1.6.18          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.6.31          OK         -

---------------------
| Python Extentions |
---------------------

 hpmudext             IO-Extension                                                 REQUIRED        -               3.17.11         OK         -
 cupsext              CUPS-Extension                                               REQUIRED        -               3.17.11         OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 
lpstat
------
Type: Unknown
Device URI: Aucune destination ajoutée.


--------------
| PERMISSION |
--------------

 

Checking for Configured Queues....
No Queue added

warning: No Queue(s) configured.


Checking for HP Properitery Plugin's....
No plug-in printers are configured.
 
Diagnose completed...



More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
babord@babord-LIFEBOOK-E8020 ~ $ 
Je redémarre le pc et l'imprimante. Je fais un scan et je vous donne le résultat.
A tout à l'heure
PC Fujitsu computers SIEMENS (portable)
DESKTOP Linux Mint 17.3 Rosa Cinnamon 32 bits /2.8.8
KERNEL 4.4.0-116- generic CPU intel pentium M processor 1.73 GHz x1 DD 37.3 GO CG advanced micro devices, inc. [AMD/ATI] RV 380/M24 [mobility radeon x600] (prog.if DO [VGA Controller])
Imprimante HP Deskjet 3638

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