En cours PB Imprimante HP ENVY 5530

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Marc1
Messages : 34
Enregistré le : mer. 19 déc. 2018 13:37
Localisation : Nantes
Contact :

PB Imprimante HP ENVY 5530

Message par Marc1 »

Bonjour à toutes et tous !

Je reviens vers vous, après un certain nombre de mois sans problème, pour un dysfonctionnement de mon imprimante.

Elle s'est mise tout d'un coup à ne plus vouloir imprimer ou scanner. Enfin, quand je dis tout à coup, c'est pas tout à fait vrai... c'est à la suite d'une coupure de son alimentation électrique sans passer par la case "arrêt".
Lorsque je souhaite imprimer ou scanner l'erreur est "imprimante connecté ?"

Sinon, le rapport complet (j'ai conscience qu'il y a beaucoup d'infos inutiles, mais ne sachant pas l'interpréter... ) suite à un essai de dépannage avec l'outil intégré :

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Code : Tout sélectionner

 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7fbf7c3ff460>):
{'cups_connection_failure': False}
Page 2

Code : Tout sélectionner

(<troubleshoot.CheckLocalServerPublishing.CheckLocalServerPublishing object at 0x7fbf7c430eb0>):
{'local_server_exporting_printers': False}
Page 3

Code : Tout sélectionner

 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7fbf7c431060>):
{'cups_dest': <cups.Dest HP-ENVY-5530-series-3 (default)>,
 'cups_instance': None,
 'cups_queue': 'HP-ENVY-5530-series-3',
 'cups_queue_listed': True}
Page 4

Code : Tout sélectionner

 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7fbf7c4316f0>):
{'cups_device_uri_scheme': 'hp',
 'cups_printer_dict': {'device-uri': 'hp:/usb/ENVY_5530_series?serial=CN5585636P067B',
                       'printer-info': 'HP ENVY 5530 series',
                       'printer-is-shared': True,
                       'printer-location': 'marc-Latitude-E6230',
                       'printer-make-and-model': 'HP Envy 5530 Series, hpcups '
                                                 '3.21.12',
                       'printer-state': 3,
                       'printer-state-message': '',
                       'printer-state-reasons': ['none'],
                       'printer-type': 167964,
                       'printer-uri-supported': 'ipp://localhost/printers/HP-ENVY-5530-series-3'},
 'cups_printer_remote': False,
 'hplip_output': (['',
                   '\x1b[01mHP Linux Imaging and Printing System (ver. '
                   '3.21.12)\x1b[0m',
                   '\x1b[01mDevice Information Utility ver. 5.2\x1b[0m',
                   '',
                   'Copyright (c) 2001-18 HP Development Company, LP',
                   'This software comes with ABSOLUTELY NO WARRANTY.',
                   'This is free software, and you are welcome to distribute '
                   'it',
                   'under certain conditions. See COPYING file for more '
                   'details.',
                   '',
                   '',
                   '\x1b[01mHP Linux Imaging and Printing System (ver. '
                   '3.21.12)\x1b[0m',
                   '\x1b[01mSystem Tray Status Service ver. 2.0\x1b[0m',
                   '',
                   'Copyright (c) 2001-18 HP Development Company, LP',
                   'This software comes with ABSOLUTELY NO WARRANTY.',
                   'This is free software, and you are welcome to distribute '
                   'it',
                   'under certain conditions. See COPYING file for more '
                   'details.',
                   '',
                   '',
                   '\x1b[01mhp:/usb/ENVY_5530_series?serial=CN5585636P067B\x1b[0m',
                   '',
                   '\x1b[01mDevice Parameters (dynamic data):\x1b[0m',
                   '\x1b[01m  Parameter                     '
                   'Value(s)                                                  '
                   '\x1b[0m',
                   '  ----------------------------  '
                   '----------------------------------------------------------',
                   '  back-end                      '
                   'hp                                                        ',
                   '  cups-printers                 '
                   "['HP-ENVY-5530-series-3']                                 ",
                   '  cups-uri                      '
                   'hp:/usb/ENVY_5530_series?serial=CN5585636P067B            ',
                   '  '
                   'dev-file                                                                                ',
                   '  device-state                  '
                   '-1                                                        ',
                   '  device-uri                    '
                   'hp:/usb/ENVY_5530_series?serial=CN5585636P067B            ',
                   '  '
                   'deviceid                                                                                ',
                   '  error-state                   '
                   '101                                                       ',
                   '  '
                   'host                                                                                    ',
                   '  is-hp                         '
                   'True                                                      ',
                   '  panel                         '
                   '0                                                         ',
                   '  '
                   'panel-line1                                                                             ',
                   '  '
                   'panel-line2                                                                             ',
                   '  port                          '
                   '1                                                         ',
                   '  scan-uri                      '
                   'hpaio:/usb/ENVY_5530_series?serial=CN5585636P067B         ',
                   '  serial                        '
                   'CN5585636P067B                                            ',
                   '  status-code                   '
                   '5002                                                      ',
                   '  '
                   'status-desc                                                                             ',
                   '\x1b[01m',
                   'Model Parameters (static data):\x1b[0m',
                   '\x1b[01m  Parameter                     '
                   'Value(s)                                                  '
                   '\x1b[0m',
                   '  ----------------------------  '
                   '----------------------------------------------------------',
                   '  align-type                    '
                   '15                                                        ',
                   '  clean-type                    '
                   '4                                                         ',
                   '  color-cal-type                '
                   '0                                                         ',
                   '  copy-type                     '
                   '0                                                         ',
                   '  embedded-server-type          '
                   '1                                                         ',
                   '  family-class                  '
                   "['MimasTDR']                                              ",
                   '  fax-type                      '
                   '0                                                         ',
                   '  fw-download                   '
                   'False                                                     ',
                   '  icon                          '
                   'default_deskjet.png                                       ',
                   '  io-mfp-mode                   '
                   '1                                                         ',
                   '  io-mode                       '
                   '1                                                         ',
                   '  io-support                    '
                   '10                                                        ',
                   '  job-storage                   '
                   '0                                                         ',
                   '  linefeed-cal-type             '
                   '0                                                         ',
                   '  model                         '
                   'ENVY_5530_series                                          ',
                   '  model-ui                      HP Envy 5530 '
                   'Series                                       ',
                   '  model1                        HP ENVY 5530 e-All-in-One '
                   'Printer                         ',
                   '  model2                        HP ENVY 5531 e-All-in-One '
                   'Printer                         ',
                   '  model3                        HP ENVY 5532 e-All-in-One '
                   'Printer                         ',
                   '  model4                        HP ENVY 5534 e-All-in-One '
                   'Printer                         ',
                   '  model5                        HP ENVY 5535 e-All-in-One '
                   'Printer                         ',
                   '  model6                        HP ENVY 5536 e-All-in-One '
                   'Printer                         ',
                   '  model7                        HP ENVY 5539 e-All-in-One '
                   'Printer                         ',
                   '  monitor-type                  '
                   '0                                                         ',
                   '  panel-check-type              '
                   '0                                                         ',
                   '  pcard-type                    '
                   '2                                                         ',
                   '  plugin                        '
                   '0                                                         ',
                   '  plugin-reason                 '
                   '0                                                         ',
                   '  power-settings                '
                   '0                                                         ',
                   '  pq-diag-type                  '
                   '0                                                         ',
                   '  r-type                        '
                   '0                                                         ',
                   '  scan-src                      '
                   '1                                                         ',
                   '  scan-type                     '
                   '7                                                         ',
                   '  status-battery-check          '
                   '0                                                         ',
                   '  status-dynamic-counters       '
                   '0                                                         ',
                   '  status-type                   '
                   '10                                                        ',
                   '  support-released              '
                   'True                                                      ',
                   '  support-subtype               '
                   '17531                                                     ',
                   '  support-type                  '
                   '2                                                         ',
                   '  support-ver                   '
                   '3.13.7                                                    ',
                   '  tech-class                    '
                   "['MimasTDR']                                              ",
                   '  tech-subclass                 '
                   "['Normal']                                                ",
                   '  tech-type                     '
                   '2                                                         ',
                   '  usb-pid                       '
                   '49937                                                     ',
                   '  usb-vid                       '
                   '1008                                                      ',
                   '  wifi-config                   '
                   '3                                                         ',
                   '',
                   'Done.',
                   ''],
                  ['\x1b[35;01mwarning: No display found.\x1b[0m',
                   '\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI '
                   'support. Entering interactive mode.\x1b[0m',
                   '\x1b[35;01mwarning: No display found.\x1b[0m',
                   '\x1b[31;01merror: hp-systray requires Qt4 GUI and DBus '
                   'support. Exiting.\x1b[0m',
                   '\x1b[35;01mwarning: Unable to connect to dbus. Is '
                   'hp-systray running?\x1b[0m',
                   '\x1b[31;01merror: Device busy: '
                   'hp:/usb/ENVY_5530_series?serial=CN5585636P067B\x1b[0m',
                   '\x1b[31;01merror: Error opening device (Device not '
                   'found).\x1b[0m',
                   ''],
                  0),
 'is_cups_class': False,
 'local_cups_queue_attributes': {'charset-configured': 'utf-8',
                                 'charset-supported': ['us-ascii', 'utf-8'],
                                 'color-supported': True,
                                 'compression-supported': ['none', 'gzip'],
                                 'copies-default': 1,
                                 'copies-supported': (1, 9999),
                                 'cups-version': '2.4.1',
                                 'device-uri': 'hp:/usb/ENVY_5530_series?serial=CN5585636P067B',
                                 'document-format-default': 'application/octet-stream',
                                 'document-format-preferred': 'application/pdf',
                                 'document-format-supported': ['application/octet-stream',
                                                               'application/pdf',
                                                               'application/postscript',
                                                               'application/vnd.adobe-reader-postscript',
                                                               'application/vnd.cups-pdf',
                                                               'application/vnd.cups-pdf-banner',
                                                               'application/vnd.cups-postscript',
                                                               'application/vnd.cups-raster',
                                                               'application/vnd.cups-raw',
                                                               'application/x-cshell',
                                                               'application/x-csource',
                                                               'application/x-perl',
                                                               'application/x-shell',
                                                               'image/gif',
                                                               'image/jpeg',
                                                               'image/png',
                                                               'image/pwg-raster',
                                                               'image/tiff',
                                                               'image/urf',
                                                               'image/x-bitmap',
                                                               'image/x-photocd',
                                                               'image/x-portable-anymap',
                                                               'image/x-portable-bitmap',
                                                               'image/x-portable-graymap',
                                                               'image/x-portable-pixmap',
                                                               'image/x-sgi-rgb',
                                                               'image/x-sun-raster',
                                                               'image/x-xbitmap',
                                                               'image/x-xpixmap',
                                                               'image/x-xwindowdump',
                                                               'text/css',
                                                               'text/html',
                                                               'text/plain'],
                                 'finishings-default': 3,
                                 'finishings-supported': [3],
                                 'generated-natural-language-supported': ['fr-fr'],
                                 'ipp-features-supported': ['subscription-object'],
                                 'ipp-versions-supported': ['1.0',
                                                            '1.1',
                                                            '2.0',
                                                            '2.1'],
                                 'ippget-event-life': 15,
                                 'job-cancel-after-default': 10800,
                                 'job-cancel-after-supported': (0, 2147483647),
                                 'job-creation-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'finishings-col',
                                                                       'ipp-attribute-fidelity',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'job-sheets',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'number-up-layout',
                                                                       'orientation-requested',
                                                                       'output-bin',
                                                                       'page-delivery',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'print-scaling',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-hold-until-default': 'no-hold',
                                 'job-hold-until-supported': ['no-hold',
                                                              'indefinite',
                                                              'day-time',
                                                              'evening',
                                                              'night',
                                                              'second-shift',
                                                              'third-shift',
                                                              'weekend'],
                                 'job-ids-supported': True,
                                 'job-k-limit': 0,
                                 'job-k-octets-supported': (0, 157022404),
                                 'job-page-limit': 0,
                                 'job-priority-default': 50,
                                 'job-priority-supported': [100],
                                 'job-quota-period': 0,
                                 'job-settable-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'output-bin',
                                                                       'orientation-requested',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-sheets-default': ('none', 'none'),
                                 'job-sheets-supported': ['none',
                                                          'classified',
                                                          'confidential',
                                                          'form',
                                                          'secret',
                                                          'standard',
                                                          'topsecret',
                                                          'unclassified'],
                                 'jpeg-k-octets-supported': (0, 157022404),
                                 'jpeg-x-dimension-supported': (0, 65535),
                                 'jpeg-y-dimension-supported': (1, 65535),
                                 'marker-change-time': 0,
                                 'media-bottom-margin-supported': [318,
                                                                   953,
                                                                   0,
                                                                   1270,
                                                                   1488],
                                 'media-col-default': '(unknown IPP value tag '
                                                      '0x34)',
                                 'media-col-ready': ['(unknown IPP value tag '
                                                     '0x34)',
                                                     '(unknown IPP value tag '
                                                     '0x34)',
                                                     '(unknown IPP value tag '
                                                     '0x34)',
                                                     '(unknown IPP value tag '
                                                     '0x34)'],
                                 'media-col-supported': ['media-bottom-margin',
                                                         'media-left-margin',
                                                         'media-right-margin',
                                                         'media-size',
                                                         'media-source',
                                                         'media-top-margin',
                                                         'media-type'],
                                 'media-default': 'iso_a4_210x297mm',
                                 'media-left-margin-supported': [318, 0],
                                 'media-ready': ['iso_a6_105x148mm',
                                                 'iso_a5_148x210mm',
                                                 'iso_a4_210x297mm',
                                                 'iso_dl_110x220mm'],
                                 'media-right-margin-supported': [318, 0],
                                 'media-size-supported': ['(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)'],
                                 'media-source-supported': ['auto'],
                                 'media-supported': ['na_index-3x5_3x5in',
                                                     'na_index-4x6_4x6in',
                                                     'custom_101.6x149.23mm_101.6x149.23mm',
                                                     'oe_photo-l_3.5x5in',
                                                     'custom_93.39x130.65mm_93.39x130.65mm',
                                                     'custom_107.09x156.05mm_107.09x156.05mm',
                                                     'iso_a6_105x148mm',
                                                     'custom_109.4x151.74mm_109.4x151.74mm',
                                                     'custom_104.78x144.99mm_104.78x144.99mm',
                                                     'jpn_hagaki_100x148mm',
                                                     'custom_100.08x144.91mm_100.08x144.91mm',
                                                     'custom_104.57x151.74mm_104.57x151.74mm',
                                                     'na_5x7_5x7in',
                                                     'custom_131.59x181.33mm_131.59x181.33mm',
                                                     'na_index-5x8_5x8in',
                                                     'custom_127x200.03mm_127x200.03mm',
                                                     'iso_a5_148x210mm',
                                                     'custom_148.08x206.88mm_148.08x206.88mm',
                                                     'custom_153.46x213.78mm_153.46x213.78mm',
                                                     'custom_199.9x148.08mm_199.9x148.08mm',
                                                     'custom_199.9x144.91mm_199.9x144.91mm',
                                                     'iso_b5_176x250mm',
                                                     'custom_176.02x246.76mm_176.02x246.76mm',
                                                     'jis_b5_182x257mm',
                                                     'custom_182.03x254mm_182.03x254mm',
                                                     'na_executive_7.25x10.5in',
                                                     'custom_184.15x263.53mm_184.15x263.53mm',
                                                     'na_govt-letter_8x10in',
                                                     'custom_207.95x257.65mm_207.95x257.65mm',
                                                     'na_letter_8.5x11in',
                                                     'custom_215.9x276.23mm_215.9x276.23mm',
                                                     'custom_221.39x283.05mm_221.39x283.05mm',
                                                     'na_legal_8.5x14in',
                                                     'iso_a4_210x297mm',
                                                     'custom_210.06x293.75mm_210.06x293.75mm',
                                                     'custom_215.54x300.58mm_215.54x300.58mm',
                                                     'na_a2_4.375x5.75in',
                                                     'iso_c6_114x162mm',
                                                     'na_monarch_3.875x7.5in',
                                                     'iso_dl_110x220mm',
                                                     'na_number-10_4.125x9.5in',
                                                     'na_personal_3.625x6.5in',
                                                     'custom_111.13x152.4mm_111.13x152.4mm',
                                                     'iso_c5_162x229mm',
                                                     'jpn_chou3_120x235mm',
                                                     'jpn_chou4_90x205mm',
                                                     'custom_min_3x4in',
                                                     'custom_max_8.5x30in'],
                                 'media-top-margin-supported': [318, 1270, 0],
                                 'media-type-supported': ['stationery',
                                                          'photographic-glossy',
                                                          'transparency'],
                                 'mopria-certified': '1.3',
                                 'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
                                                                          'separate-documents-collated-copies'],
                                 'multiple-document-jobs-supported': True,
                                 'multiple-operation-time-out': 900,
                                 'multiple-operation-time-out-action': 'process-job',
                                 'natural-language-configured': 'fr-fr',
                                 'notify-attributes-supported': ['printer-state-change-time',
                                                                 'notify-lease-expiration-time',
                                                                 'notify-subscriber-user-name'],
                                 'notify-events-default': ['job-completed'],
                                 'notify-events-supported': ['job-completed',
                                                             'job-config-changed',
                                                             'job-created',
                                                             'job-progress',
                                                             'job-state-changed',
                                                             'job-stopped',
                                                             'printer-added',
                                                             'printer-changed',
                                                             'printer-config-changed',
                                                             'printer-deleted',
                                                             'printer-finishings-changed',
                                                             'printer-media-changed',
                                                             'printer-modified',
                                                             'printer-restarted',
                                                             'printer-shutdown',
                                                             'printer-state-changed',
                                                             'printer-stopped',
                                                             'server-audit',
                                                             'server-restarted',
                                                             'server-started',
                                                             'server-stopped'],
                                 'notify-lease-duration-default': 86400,
                                 'notify-lease-duration-supported': (0,
                                                                     2147483647),
                                 'notify-max-events-supported': [100],
                                 'notify-pull-method-supported': ['ippget'],
                                 'notify-schemes-supported': ['dbus',
                                                              'mailto',
                                                              'rss'],
                                 'number-up-default': 1,
                                 'number-up-layout-supported': ['btlr',
                                                                'btrl',
                                                                'lrbt',
                                                                'lrtb',
                                                                'rlbt',
                                                                'rltb',
                                                                'tblr',
                                                                'tbrl'],
                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
                                 'operations-supported': [2,
                                                          4,
                                                          5,
                                                          6,
                                                          8,
                                                          9,
                                                          10,
                                                          11,
                                                          12,
                                                          13,
                                                          16,
                                                          17,
                                                          18,
                                                          19,
                                                          20,
                                                          21,
                                                          22,
                                                          23,
                                                          24,
                                                          25,
                                                          26,
                                                          27,
                                                          28,
                                                          34,
                                                          35,
                                                          37,
                                                          38,
                                                          56,
                                                          57,
                                                          59,
                                                          16385,
                                                          16386,
                                                          16387,
                                                          16388,
                                                          16389,
                                                          16390,
                                                          16391,
                                                          16392,
                                                          16393,
                                                          16394,
                                                          16395,
                                                          16396,
                                                          16397,
                                                          16398,
                                                          16399,
                                                          16423,
                                                          14],
                                 'orientation-requested-default': None,
                                 'orientation-requested-supported': [3,
                                                                     4,
                                                                     5,
                                                                     6],
                                 'output-bin-default': 'face-down',
                                 'output-bin-supported': ['face-down'],
                                 'page-delivery-supported': ['reverse-order',
                                                             'same-order'],
                                 'page-ranges-supported': True,
                                 'pages-per-minute': 1,
                                 'pages-per-minute-color': 1,
                                 'pdf-k-octets-supported': (0, 157022404),
                                 'pdf-versions-supported': ['adobe-1.2',
                                                            'adobe-1.3',
                                                            'adobe-1.4',
                                                            'adobe-1.5',
                                                            'adobe-1.6',
                                                            'adobe-1.7',
                                                            'iso-19005-1_2005',
                                                            'iso-32000-1_2008',
                                                            'pwg-5102.3'],
                                 'pdl-override-supported': ['attempted'],
                                 'port-monitor': 'none',
                                 'port-monitor-supported': ['none'],
                                 'print-color-mode-default': 'color',
                                 'print-color-mode-supported': ['monochrome',
                                                                'color'],
                                 'print-quality-default': 4,
                                 'print-quality-supported': [4, 5],
                                 'print-scaling-supported': ['auto',
                                                             'auto-fit',
                                                             'fill',
                                                             'fit',
                                                             'none'],
                                 'printer-commands': 'none',
                                 'printer-config-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-config-change-time': 1683146831,
                                 'printer-current-time': '(IPP_TAG_DATE)',
                                 'printer-device-id': 'MFG:HP;MDL:envy 5530 '
                                                      'series;DES:envy 5530 '
                                                      'series;',
                                 'printer-dns-sd-name': 'HP ENVY 5530 series @ '
                                                        'marc-Latitude-E6230',
                                 'printer-error-policy': 'retry-job',
                                 'printer-error-policy-supported': ['abort-job',
                                                                    'retry-current-job',
                                                                    'retry-job',
                                                                    'stop-printer'],
                                 'printer-geo-location': '(unknown IPP value '
                                                         'tag 0x12)',
                                 'printer-get-attributes-supported': ['document-format'],
                                 'printer-icons': 'http://localhost/icons/HP-ENVY-5530-series-3.png',
                                 'printer-id': 69,
                                 'printer-info': 'HP ENVY 5530 series',
                                 'printer-is-accepting-jobs': True,
                                 'printer-is-shared': True,
                                 'printer-is-temporary': False,
                                 'printer-location': 'marc-Latitude-E6230',
                                 'printer-make-and-model': 'HP Envy 5530 '
                                                           'Series, hpcups '
                                                           '3.21.12',
                                 'printer-more-info': 'http://localhost/printers/HP-ENVY-5530-series-3',
                                 'printer-name': 'HP-ENVY-5530-series-3',
                                 'printer-op-policy': 'default',
                                 'printer-op-policy-supported': ['authenticated',
                                                                 'default',
                                                                 'kerberos'],
                                 'printer-organization': '',
                                 'printer-organizational-unit': '',
                                 'printer-resolution-default': (300, 300, 3),
                                 'printer-resolution-supported': [(300,
                                                                   300,
                                                                   3)],
                                 'printer-settable-attributes-supported': ['printer-geo-location',
                                                                           'printer-info',
                                                                           'printer-location',
                                                                           'printer-organization',
                                                                           'printer-organizational-unit'],
                                 'printer-state': 3,
                                 'printer-state-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-state-change-time': 1683723126,
                                 'printer-state-message': '',
                                 'printer-state-reasons': ['none'],
                                 'printer-strings-uri': 'http://localhost/strings/HP-ENVY-5530-series-3.strings',
                                 'printer-type': 167964,
                                 'printer-up-time': 1683723272,
                                 'printer-uri-supported': ['ipp://localhost/printers/HP-ENVY-5530-series-3'],
                                 'printer-uuid': 'urn:uuid:298ac5bf-4537-38cb-5de7-e9b06946de7a',
                                 'pwg-raster-document-resolution-supported': [(300,
                                                                               300,
                                                                               3)],
                                 'pwg-raster-document-sheet-back': 'normal',
                                 'pwg-raster-document-type-supported': ['black_1',
                                                                        'sgray_8',
                                                                        'srgb_8'],
                                 'queued-job-count': 0,
                                 'server-is-sharing-printers': True,
                                 'sides-default': 'one-sided',
                                 'sides-supported': ['one-sided',
                                                     'two-sided-long-edge',
                                                     'two-sided-short-edge'],
                                 'urf-supported': ['V1.4',
                                                   'CP1',
                                                   'W8',
                                                   'PQ4-5',
                                                   'SRGB24',
                                                   'RS300',
                                                   'DM1',
                                                   'FN3'],
                                 'uri-authentication-supported': ['requesting-user-name'],
                                 'uri-security-supported': ['none'],
                                 'which-jobs-supported': ['completed',
                                                          'not-completed',
                                                          'aborted',
                                                          'all',
                                                          'canceled',
                                                          'pending',
                                                          'pending-held',
                                                          'processing',
                                                          'processing-stopped']}}
Page 5 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7fbf7c430e50>):
{'cups_printer_ppd_defaults': {'General': {'ColorModel': 'RGB',
                                           'Duplex': 'None',
                                           'InputSlot': 'Auto',
                                           'MediaType': 'Plain',
                                           'OutputMode': 'Normal',
                                           'PageRegion': 'A4',
                                           'PageSize': 'A4'},
                               'InstallableOptions': {'OptionDuplex': 'True'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': ([], [])}
Page 6 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7fbf7c430d60>):
{'printer_is_remote': False}
Page 7 (<troubleshoot.DeviceListed.DeviceListed object at 0x7fbf7c432200>):
{'cups_device_dict': {'device-class': 'direct',
                      'device-id': 'MFG:HP;MDL:ENVY 5530 '
                                   'series;CLS:PRINTER;DES:ENVY 5530 '
                                   'series;SN:CN5585636P067B;',
                      'device-info': 'HP ENVY 5530 series USB CN5585636P067B '
                                     'HPLIP',
                      'device-make-and-model': 'HP ENVY 5530 series'}}
Page 8 (<troubleshoot.ErrorLogCheckpoint.ErrorLogCheckpoint object at 0x7fbf7c4534f0>):
{'cups_server_settings': {'BrowseLocalProtocols': 'dnssd',
                          'Browsing': 'On',
                          'DefaultAuthType': 'Basic',
                          'JobPrivateAccess': 'default',
                          'JobPrivateValues': 'default',
                          'Listen': '/run/cups/cups.sock',
                          'LogLevel': 'warn',
                          'MaxLogSize': '0',
                          'Port': '631',
                          'SubscriptionPrivateAccess': 'default',
                          'SubscriptionPrivateValues': 'default',
                          'WebInterface': 'Yes',
                          '_debug_logging': '0',
                          '_remote_admin': '0',
                          '_remote_any': '0',
                          '_share_printers': '1',
                          '_user_cancel_any': '0'},
 'error_log_checkpoint': 5819,
 'error_log_cursor': 's=133b3d261c0143339b159091a6acf574;i=1754;b=30511527a08b4105a3bcc7e73de29080;m=82fb53b6b;t=5fb5660f2e217;x=733e1c23d9295994',
 'error_log_debug_logging_set': True,
 'error_log_timestamp': '2023-05-10 14:54:58'}
Page 9 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7fbf7c453460>):
{'test_page_attempted': '10/mai/2023:14:55:03 +0200',
 'test_page_job_id': [1168],
 'test_page_job_status': [(True,
                           1168,
                           'HP-ENVY-5530-series-3',
                           'Test Page',
                           'Traitement en cours',
                           {'attributes-charset': 'utf-8',
                            'attributes-natural-language': 'fr-fr',
                            'date-time-at-completed': None,
                            'date-time-at-creation': '(IPP_TAG_DATE)',
                            'date-time-at-processing': '(IPP_TAG_DATE)',
                            'document-format': 'application/vnd.cups-pdf-banner',
                            'document-format-detected': 'application/vnd.cups-pdf-banner',
                            'job-hold-until': 'no-hold',
                            'job-id': 1168,
                            'job-impressions-completed': 1,
                            'job-k-octets': 1,
                            'job-media-progress': 0,
                            'job-media-sheets-completed': 1,
                            'job-more-info': 'http://localhost/jobs/1168',
                            'job-name': 'Test Page',
                            'job-originating-host-name': 'localhost',
                            'job-originating-user-name': 'marc',
                            'job-printer-state-message': 'Processing page 1...',
                            'job-printer-state-reasons': ['connecting-to-device'],
                            'job-printer-up-time': 1683723368,
                            'job-printer-uri': 'ipp://localhost/printers/HP-ENVY-5530-series-3',
                            'job-priority': 50,
                            'job-sheets': ['none', 'none'],
                            'job-state': 5,
                            'job-state-reasons': 'job-printing',
                            'job-uri': 'ipp://localhost/jobs/1168',
                            'job-uuid': 'urn:uuid:b23f6e9d-ba24-3d15-666c-ad6d10a60d33',
                            'number-of-documents': 1,
                            'printer-uri': 'ipp://localhost/printers/HP-ENVY-5530-series-3',
                            'time-at-completed': None,
                            'time-at-creation': 1683723303,
                            'time-at-processing': 1683723303})],
 'test_page_successful': False}
Page 10 (<troubleshoot.ErrorLogFetch.ErrorLogFetch object at 0x7fbf7c453d30>):
{'error_log_debug_logging_unset': True,
 'journal': ['I [05/mai/2023:14:55:03] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=1, altset=0, index=1',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=1 ret=0',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 515: invalid '
             'claim_interface 7/1/2: Device or resource busy',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=0, altset=1, index=3',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=0 ret=0',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 515: invalid '
             'claim_interface 7/1/4: Device or resource busy',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=3, altset=0, index=9',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=3 ret=0',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 515: invalid '
             'claim_interface ff/4/1: Device or resource busy',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=0, altset=0, index=11',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=0 ret=0',
             'I [05/mai/2023:14:55:03] io/hpmud/musb.c 515: invalid '
             'claim_interface ff/cc/0: Device or resource busy',
             'E [05/mai/2023:14:55:03] prnt/backend/hp.c 825: INFO: open '
             'device failed stat=21: '
             'hp:/usb/ENVY_5530_series?serial=CN5585636P067B; will retry in 30 '
             'seconds...',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=1, altset=0, index=1',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=1 ret=0',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 515: invalid '
             'claim_interface 7/1/2: Device or resource busy',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=0, altset=1, index=3',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=0 ret=0',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 515: invalid '
             'claim_interface 7/1/4: Device or resource busy',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=3, altset=0, index=9',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=3 ret=0',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 515: invalid '
             'claim_interface ff/4/1: Device or resource busy',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=0, altset=0, index=11',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=0 ret=0',
             'I [05/mai/2023:14:55:33] io/hpmud/musb.c 515: invalid '
             'claim_interface ff/cc/0: Device or resource busy',
             'E [05/mai/2023:14:55:33] prnt/backend/hp.c 825: INFO: open '
             'device failed stat=21: '
             'hp:/usb/ENVY_5530_series?serial=CN5585636P067B; will retry in 30 '
             'seconds...',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=1, altset=0, index=1',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=1 ret=0',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 515: invalid '
             'claim_interface 7/1/2: Device or resource busy',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=0, altset=1, index=3',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=0 ret=0',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 515: invalid '
             'claim_interface 7/1/4: Device or resource busy',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=3, altset=0, index=9',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=3 ret=0',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 515: invalid '
             'claim_interface ff/4/1: Device or resource busy',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 427: Found interface '
             'conf=0, iface=0, altset=0, index=11',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 389: Active kernel '
             'driver on interface=0 ret=0',
             'I [05/mai/2023:14:56:03] io/hpmud/musb.c 515: invalid '
             'claim_interface ff/cc/0: Device or resource busy',
             'E [05/mai/2023:14:56:03] prnt/backend/hp.c 825: INFO: open '
             'device failed stat=21: '
             'hp:/usb/ENVY_5530_series?serial=CN5585636P067B; will retry in 30 '
             'seconds...']}
Page 11 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7fbf7c453a00>):
{'printer-state-message': 'Processing page 1...',
 'printer-state-reasons': ['none']}
Page 12 (<troubleshoot.Locale.Locale object at 0x7fbf91e10ee0>):
{'printer_page_size': 'A4',
 'system_locale_lang': None,
 'user_locale_ctype': 'fr_FR',
 'user_locale_messages': 'fr_FR'}
En vous remerciant !
Marc
Modifié en dernier par cyrille le mer. 10 mai 2023 17:24, modifié 1 fois.
Raison : Ajout balises code
Mon système :
PC Dell Latitude E6230
Bits : 64 bits
Noyau 5.15.0-71-generic
Desktop : Cinnamon 5.6.8
Distro : Linux Mint 21.1 Vera
CPU Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz
RAM 8 Go de mémoire
Graphics Intel 3rd Gen Core processor Graphics driver: i915

Avatar du membre
cyrille
Administrateur du site
Messages : 13037
Enregistré le : mar. 19 sept. 2017 08:49
Localisation : Nowhere
Contact :

Re: PB Imprimante HP ENVY 5530

Message par cyrille »

Pas d'idée à chaud ainsi
Perso., dans l'ordre : voilà ce que je ferai (à tester les uns après les autres):
1/ Rebooter la box pour réinitialisation des IP attribuées (baux dhcp) + Redémarrage PC avant que la box soit rebootée
2/ Suppression et réinstallation de l'imprimante
3/ Purge de hplip et réinstallation du paquet

Ensuite ????
?séuqartéd sel ruoP / sécnoféd sel ruoP / sreiruréB sel ruoP / ?étéicos elleuQ

https://crust.ovh

Marc1
Messages : 34
Enregistré le : mer. 19 déc. 2018 13:37
Localisation : Nantes
Contact :

Re: PB Imprimante HP ENVY 5530

Message par Marc1 »

Hello Cyrille !
Merci pour ton retour !
Je n'ai pas précisé que la box est en filaire sur un port USB de ma station d'accueil. Donc le reboot de la box n'est paut-etre pas nécessaire ;)
J'ai suppr et réinstallation l'imprimante...
Reste la purge de hplip et la réinstallation du paquet. T'as une ligne de cde pour la purge de hplip ?

En te remerciant par avance,

Marc
Mon système :
PC Dell Latitude E6230
Bits : 64 bits
Noyau 5.15.0-71-generic
Desktop : Cinnamon 5.6.8
Distro : Linux Mint 21.1 Vera
CPU Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz
RAM 8 Go de mémoire
Graphics Intel 3rd Gen Core processor Graphics driver: i915

Avatar du membre
alain
Administrateur du site
Messages : 15152
Enregistré le : dim. 11 oct. 2015 23:41
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Re: PB Imprimante HP ENVY 5530

Message par alain »

Bonjour Marc.

Ton imprimante communique comment avec ton PC?
Directement en usb ou via un rj45 sur la box ou wifi via la box?
Dans les deux derniers cas il peut être intéressant de rebooter la box car l'ip de l'imprimante peut avoir changer à la coupure.
PC are like air conditioning, they becomes useless when you open Windows (L.T)
PC1 : CM : ASRock 990FX | CPU: AMD FX 8350-8 cores, 4 GHz | RAM: 16 Go DDR3 1600 MHz | CG: GTX 1080TI-11 Go | OS : LM 20.3 Uma Xfce 4.16 | K: 5.4
PC2
:Core2 Quad Q9650 @ 3 GHz | CG: Nvidia GTX 650TI | OS: LM 21.3 Xfce 4.18| K: 6.5
PC3 :Core i7-2600 @ 3,5 GHz | CG: ATI HD 4650 | OS: Emmade5 Xfce 4.18.0 | K: 6.1
PC4 : AMD Ryzen 5 3500X 4GHz | CG: GTX 970 | Ram : 8GB |OS : Debian 12.7 | K: 5.10
In a world without walls and fences, who needs windows and gates?

Marc1
Messages : 34
Enregistré le : mer. 19 déc. 2018 13:37
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Contact :

Re: PB Imprimante HP ENVY 5530

Message par Marc1 »

Bonjour Alain !

Je te remercie pour ton aide 😉
Mon imprimante est connecté via USB sur ma station d’accueil.
Mon système :
PC Dell Latitude E6230
Bits : 64 bits
Noyau 5.15.0-71-generic
Desktop : Cinnamon 5.6.8
Distro : Linux Mint 21.1 Vera
CPU Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz
RAM 8 Go de mémoire
Graphics Intel 3rd Gen Core processor Graphics driver: i915

Avatar du membre
alain
Administrateur du site
Messages : 15152
Enregistré le : dim. 11 oct. 2015 23:41
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Re: PB Imprimante HP ENVY 5530

Message par alain »

Ok donc vraiment rien a voir avec l'Ip de l'imprimante et la box.

A part un problème harware sur la station, sur le cable ou sur l'imprimante, tu ne peux qu'essayer de réinstaller HPLIP comme préconisé par Cyrille.
Pour désinstaller complètement HPLIP:

Code : Tout sélectionner

sudo apt-get purge hplip
PC are like air conditioning, they becomes useless when you open Windows (L.T)
PC1 : CM : ASRock 990FX | CPU: AMD FX 8350-8 cores, 4 GHz | RAM: 16 Go DDR3 1600 MHz | CG: GTX 1080TI-11 Go | OS : LM 20.3 Uma Xfce 4.16 | K: 5.4
PC2
:Core2 Quad Q9650 @ 3 GHz | CG: Nvidia GTX 650TI | OS: LM 21.3 Xfce 4.18| K: 6.5
PC3 :Core i7-2600 @ 3,5 GHz | CG: ATI HD 4650 | OS: Emmade5 Xfce 4.18.0 | K: 6.1
PC4 : AMD Ryzen 5 3500X 4GHz | CG: GTX 970 | Ram : 8GB |OS : Debian 12.7 | K: 5.10
In a world without walls and fences, who needs windows and gates?

Marc1
Messages : 34
Enregistré le : mer. 19 déc. 2018 13:37
Localisation : Nantes
Contact :

Re: PB Imprimante HP ENVY 5530

Message par Marc1 »

Ok ! 🤷‍♂️ Je te remercie Alain pour cette aide !
Mon système :
PC Dell Latitude E6230
Bits : 64 bits
Noyau 5.15.0-71-generic
Desktop : Cinnamon 5.6.8
Distro : Linux Mint 21.1 Vera
CPU Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz
RAM 8 Go de mémoire
Graphics Intel 3rd Gen Core processor Graphics driver: i915

Marc1
Messages : 34
Enregistré le : mer. 19 déc. 2018 13:37
Localisation : Nantes
Contact :

Re: PB Imprimante HP ENVY 5530

Message par Marc1 »

Je me rends compte que c'est suite à la mise à jour de Linux Mint 21 Vanessa...
Avec un Mac OS il n'y a pas de pb.
Et plus "amusant" lorsque le Mac imprime, ma file d'attente s'imprime à la suite, mais impossible néanmoins à imprimer un autre document ! :-o

Peut-être aller chercher du côté des buggs suite à la mise à jour !

Toujours preneur d'une idée d'un membre de la communauté ! ;)
Mon système :
PC Dell Latitude E6230
Bits : 64 bits
Noyau 5.15.0-71-generic
Desktop : Cinnamon 5.6.8
Distro : Linux Mint 21.1 Vera
CPU Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz
RAM 8 Go de mémoire
Graphics Intel 3rd Gen Core processor Graphics driver: i915

Marc1
Messages : 34
Enregistré le : mer. 19 déc. 2018 13:37
Localisation : Nantes
Contact :

Re: PB Imprimante HP ENVY 5530

Message par Marc1 »

alain a écrit :
ven. 12 mai 2023 02:01
Ok donc vraiment rien a voir avec l'Ip de l'imprimante et la box.

A part un problème harware sur la station, sur le cable ou sur l'imprimante, tu ne peux qu'essayer de réinstaller HPLIP comme préconisé par Cyrille.
Pour désinstaller complètement HPLIP:

Code : Tout sélectionner

sudo apt-get purge hplip
Hello Alain !
Pas mieux ! :(
Merci à toi !!! ;)
Mon système :
PC Dell Latitude E6230
Bits : 64 bits
Noyau 5.15.0-71-generic
Desktop : Cinnamon 5.6.8
Distro : Linux Mint 21.1 Vera
CPU Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz
RAM 8 Go de mémoire
Graphics Intel 3rd Gen Core processor Graphics driver: i915

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tyrry
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Messages : 6029
Enregistré le : mar. 21 juil. 2015 07:42
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Re: PB Imprimante HP ENVY 5530

Message par tyrry »

Slt,
plus haut tu dis que ton imprimante est connectée sur une station d'accueil : As tu essayer de connecter directement sur ton pc ?
Sait-on jamais .....
@+
LXDE Desktop résistance
Debian 12 Bookworm

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