Problème installation imprimante Brother MFC-9320CW

[gillesb76]

Bonsoir à tous

J'ai installé Mint 19.3 Tricia sur un portable Asus Vivobook nouvellement acheté, et tenté d'installer l'imprimante familiale, une Brother MFC-9320CW.
Connexion réseau via un adaptateur arj45 sur une prise usb-c.
Téléchargement des drivers adéquats chez Brother, installation : aucun problème.
L'application "Imprimantes" détecte le périphérique, et semble l'installer sans souci.
Mais lorsque je veux imprimer une page de test : rien ne se passe, et le statut de l'imprimante passe à "Printer not responding" dans l'applet des tâches d'impression.
J'ai le même problème lorsque je tente d'imprimer à partir de l'interface web de Cups.

Si quelqu'un peut m'aider, ce serait super.

Gilles

[gillesb76]

URI : usb:/dev/usb/lp0

cat /var/log/cups/access_log.1
localhost - - [09/Jun/2020:14:56:18 +0200] "POST / HTTP/1.1" 200 349 Create-Printer-Subscriptions successful-ok
localhost - - [09/Jun/2020:14:56:18 +0200] "POST / HTTP/1.1" 200 176 Create-Printer-Subscriptions successful-ok
localhost - - [09/Jun/2020:14:57:42 +0200] "POST / HTTP/1.1" 200 363 Create-Printer-Subscriptions successful-ok
localhost - - [09/Jun/2020:21:12:04 +0200] "POST / HTTP/1.1" 200 185 Renew-Subscription client-error-not-found
localhost - - [10/Jun/2020:19:00:04 +0200] "POST / HTTP/1.1" 200 275 Create-Printer-Subscriptions successful-ok
localhost - - [10/Jun/2020:19:00:07 +0200] "POST / HTTP/1.1" 401 147 CUPS-Get-Devices successful-ok
localhost - cups-pk-helper [10/Jun/2020:19:00:07 +0200] "POST / HTTP/1.1" 200 1983 CUPS-Get-Devices -
localhost - cups-pk-helper [10/Jun/2020:19:00:08 +0200] "POST / HTTP/1.1" 200 222 CUPS-Get-Devices -
localhost - - [10/Jun/2020:20:43:33 +0200] "POST / HTTP/1.1" 200 154 Cancel-Subscription successful-ok
localhost - - [10/Jun/2020:20:51:48 +0200] "POST / HTTP/1.1" 200 123 Cancel-Subscription client-error-not-found
localhost - - [10/Jun/2020:20:51:48 +0200] "POST / HTTP/1.1" 200 152 Cancel-Subscription client-error-not-found
localhost - - [10/Jun/2020:20:51:48 +0200] "POST / HTTP/1.1" 200 349 Create-Printer-Subscriptions successful-ok
localhost - - [10/Jun/2020:20:51:48 +0200] "POST / HTTP/1.1" 200 176 Create-Printer-Subscriptions successful-ok
localhost - - [10/Jun/2020:20:51:50 +0200] "POST / HTTP/1.1" 401 75 CUPS-Get-Devices successful-ok
localhost - root [10/Jun/2020:20:51:50 +0200] "POST / HTTP/1.1" 200 1915 CUPS-Get-Devices -
localhost - - [10/Jun/2020:20:51:54 +0200] "POST / HTTP/1.1" 401 75 CUPS-Get-Devices successful-ok
localhost - root [10/Jun/2020:20:51:54 +0200] "POST / HTTP/1.1" 200 1915 CUPS-Get-Devices -
localhost - - [10/Jun/2020:20:51:57 +0200] "POST /admin/ HTTP/1.1" 401 212 CUPS-Add-Modify-Printer successful-ok
localhost - root [10/Jun/2020:20:51:57 +0200] "POST /admin/ HTTP/1.1" 200 212 CUPS-Add-Modify-Printer successful-ok
localhost - root [10/Jun/2020:20:51:57 +0200] "POST /admin/ HTTP/1.1" 200 21746 CUPS-Add-Modify-Printer successful-ok
localhost - - [10/Jun/2020:21:09:24 +0200] "POST / HTTP/1.1" 200 185 Renew-Subscription client-error-not-found
localhost - - [11/Jun/2020:15:06:59 +0200] "POST / HTTP/1.1" 200 275 Create-Printer-Subscriptions successful-ok
localhost - - [11/Jun/2020:21:08:47 +0200] "POST / HTTP/1.1" 200 185 Renew-Subscription client-error-not-found
localhost - - [12/Jun/2020:18:11:43 +0200] "POST / HTTP/1.1" 200 363 Create-Printer-Subscriptions successful-ok
localhost - - [12/Jun/2020:18:12:03 +0200] "POST / HTTP/1.1" 200 275 Create-Printer-Subscriptions successful-ok
localhost - - [12/Jun/2020:18:19:32 +0200] "POST / HTTP/1.1" 200 185 Renew-Subscription client-error-not-found
localhost - - [12/Jun/2020:20:51:13 +0200] "POST / HTTP/1.1" 200 154 Cancel-Subscription successful-ok
localhost - - [12/Jun/2020:21:06:31 +0200] "POST / HTTP/1.1" 200 123 Cancel-Subscription client-error-not-found
localhost - - [12/Jun/2020:21:06:31 +0200] "POST / HTTP/1.1" 200 152 Cancel-Subscription client-error-not-found

cat /var/log/cups/error_log.1
E [10/Jun/2020:19:00:07 +0200] [cups-deviced] PID 26572 (gutenprint52+usb) stopped with status 1!
E [10/Jun/2020:20:51:50 +0200] [cups-deviced] PID 30662 (gutenprint52+usb) stopped with status 1!
E [10/Jun/2020:20:51:54 +0200] [cups-deviced] PID 30694 (gutenprint52+usb) stopped with status 1!

Merci de ton aide.

[débitant]

bonjour,
merci de mettre les retours entre les balises "code"
pour l'utilisation des balises, voir : tuto barre d'outils des messages

[gillesb76]

Désolé, je viens juste de comprendre comment faire cela...
Je recommence :

Code : Tout sélectionner

cat /var/log/cups/access_log.1
localhost - - [09/Jun/2020:14:56:18 +0200] "POST / HTTP/1.1" 200 349 Create-Printer-Subscriptions successful-ok
localhost - - [09/Jun/2020:14:56:18 +0200] "POST / HTTP/1.1" 200 176 Create-Printer-Subscriptions successful-ok
localhost - - [09/Jun/2020:14:57:42 +0200] "POST / HTTP/1.1" 200 363 Create-Printer-Subscriptions successful-ok
localhost - - [09/Jun/2020:21:12:04 +0200] "POST / HTTP/1.1" 200 185 Renew-Subscription client-error-not-found
localhost - - [10/Jun/2020:19:00:04 +0200] "POST / HTTP/1.1" 200 275 Create-Printer-Subscriptions successful-ok
localhost - - [10/Jun/2020:19:00:07 +0200] "POST / HTTP/1.1" 401 147 CUPS-Get-Devices successful-ok
localhost - cups-pk-helper [10/Jun/2020:19:00:07 +0200] "POST / HTTP/1.1" 200 1983 CUPS-Get-Devices -
localhost - cups-pk-helper [10/Jun/2020:19:00:08 +0200] "POST / HTTP/1.1" 200 222 CUPS-Get-Devices -
localhost - - [10/Jun/2020:20:43:33 +0200] "POST / HTTP/1.1" 200 154 Cancel-Subscription successful-ok
localhost - - [10/Jun/2020:20:51:48 +0200] "POST / HTTP/1.1" 200 123 Cancel-Subscription client-error-not-found
localhost - - [10/Jun/2020:20:51:48 +0200] "POST / HTTP/1.1" 200 152 Cancel-Subscription client-error-not-found
localhost - - [10/Jun/2020:20:51:48 +0200] "POST / HTTP/1.1" 200 349 Create-Printer-Subscriptions successful-ok
localhost - - [10/Jun/2020:20:51:48 +0200] "POST / HTTP/1.1" 200 176 Create-Printer-Subscriptions successful-ok
localhost - - [10/Jun/2020:20:51:50 +0200] "POST / HTTP/1.1" 401 75 CUPS-Get-Devices successful-ok
localhost - root [10/Jun/2020:20:51:50 +0200] "POST / HTTP/1.1" 200 1915 CUPS-Get-Devices -
localhost - - [10/Jun/2020:20:51:54 +0200] "POST / HTTP/1.1" 401 75 CUPS-Get-Devices successful-ok
localhost - root [10/Jun/2020:20:51:54 +0200] "POST / HTTP/1.1" 200 1915 CUPS-Get-Devices -
localhost - - [10/Jun/2020:20:51:57 +0200] "POST /admin/ HTTP/1.1" 401 212 CUPS-Add-Modify-Printer successful-ok
localhost - root [10/Jun/2020:20:51:57 +0200] "POST /admin/ HTTP/1.1" 200 212 CUPS-Add-Modify-Printer successful-ok
localhost - root [10/Jun/2020:20:51:57 +0200] "POST /admin/ HTTP/1.1" 200 21746 CUPS-Add-Modify-Printer successful-ok
localhost - - [10/Jun/2020:21:09:24 +0200] "POST / HTTP/1.1" 200 185 Renew-Subscription client-error-not-found
localhost - - [11/Jun/2020:15:06:59 +0200] "POST / HTTP/1.1" 200 275 Create-Printer-Subscriptions successful-ok
localhost - - [11/Jun/2020:21:08:47 +0200] "POST / HTTP/1.1" 200 185 Renew-Subscription client-error-not-found
localhost - - [12/Jun/2020:18:11:43 +0200] "POST / HTTP/1.1" 200 363 Create-Printer-Subscriptions successful-ok
localhost - - [12/Jun/2020:18:12:03 +0200] "POST / HTTP/1.1" 200 275 Create-Printer-Subscriptions successful-ok
localhost - - [12/Jun/2020:18:19:32 +0200] "POST / HTTP/1.1" 200 185 Renew-Subscription client-error-not-found
localhost - - [12/Jun/2020:20:51:13 +0200] "POST / HTTP/1.1" 200 154 Cancel-Subscription successful-ok
localhost - - [12/Jun/2020:21:06:31 +0200] "POST / HTTP/1.1" 200 123 Cancel-Subscription client-error-not-found
localhost - - [12/Jun/2020:21:06:31 +0200] "POST / HTTP/1.1" 200 152 Cancel-Subscription client-error-not-found

Code : Tout sélectionner

cat /var/log/cups/error_log.1
E [10/Jun/2020:19:00:07 +0200] [cups-deviced] PID 26572 (gutenprint52+usb) stopped with status 1!
E [10/Jun/2020:20:51:50 +0200] [cups-deviced] PID 30662 (gutenprint52+usb) stopped with status 1!
E [10/Jun/2020:20:51:54 +0200] [cups-deviced] PID 30694 (gutenprint52+usb) stopped with status 1!

[gillesb76]

Hello... un petit up !

Ma femme et ma belle fille parviennent très bien à se connecter et imprimer, avec leur mac OS... Je suis désespéré, si quelqu'un a une petite idée...

[gillesb76]

Euh, alors comme IP DNS SD ça ne me parle pas, j'ai essayé ce que j'ai trouvé de plus proche, en regardant la doc Cups :
ipp://192.168.043.014:631/ipp

Est-ce que c'est ce dont tu veux parler ? Mais même dans ce cas-là ça ne fonctionne pas : "Printer not responding"

Je précise que le ping trouve l'imprimante. Et même (le comble) que je peux accéder à l'interface Web de l'imprimante en passant son ip dans la barre d'adresse de Firefox. Je suppose donc que tout va bien niveau réseau.

[NumOpen]

ipp://192.168.43.14:631 devrait suffire (pas besoin d'ajouter /ipp à la fin et pas de 0). Par contre, est-ce que le protocole ipp a bien été activé sur l'imprimante ? À vérifier en consultant la page http://192.168.43.14 puis en s'y connectant en tant qu'administrateur. Tant qu'à faire, activer https et ipps et utiliser ensuite ipps://192.168.43.14:443 à la place de ipp://192.168.43.14:631

[gillesb76]

Merci beaucoup à mes valeureux aidants, et désolé de l'absence de réponse, j'avais laissé tomber le problème tout ce temps suite à quelques urgences.
Je m'aperçois en me replongeant là-dedans que c'est plutôt un problème de connexion ethernet, du coup j'ai fait un nouveau post et je modifie celui-ci en Abandon.

[alain]

Bonjour.

Sujet sujet archivé (en lecture seule) car abandonné.
Si besoin de rouvrir faire un MP à un membre de l'équipe