Ca fait plusieurs fois que j'essaie de faire tourner mon imprimante HP deskjet 3639. Je suis sous Linux Mint (cinammon), j'ai installé la dernière version de hplip (en principe), et rien à faire. L'imprimante est bien reconnue, mais dès que j'essaie d'imprimer même la page de test, ca me dit que l'imprimante n'est pas allumée ou pas branchée à l'ordi. Et ça pour le coup, c'est les seuls trucs dont je suis absolument sur !
J'ai tenté un "hp-setup", voici le message :
---------------------------------------
HP Linux Imaging and Printing System (ver. 3.23.12)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3630_series?serial=CN9AS9H5BB0658
error: Unable to print to printer. Please check device and try again.
Done.
-----------------------------------------
J'ai tenté à la suite de ça un HP doctor, et là c'est la plongée en chine : je pige pas un broc de ce qu'il raconte :
-----------------------------------------
HP Linux Imaging and Printing System (ver. 3.23.12)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.23.12)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
error: Failed to locate hp-upgrade utility
Checking for Dependencies....
warning: linuxmint-22.1 version is not supported. Using linuxmint-21.1 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 6.8.0-53-generic #55-Ubuntu SMP PREEMPT_DYNAMIC Fri Jan 17 15:37:52 UTC 2025 GNU/Linux
Host: remi-All-Series
Proc: 6.8.0-53-generic #55-Ubuntu SMP PREEMPT_DYNAMIC Fri Jan 17 15:37:52 UTC 2025 GNU/Linux
Distribution: linuxmint 22.1
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.23.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 22.1 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.23.12
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.23.12
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%
[fax]
email_address =
voice_phone =
[last_used]
device_uri = "hp:/usb/DeskJet_3630_series?serial=CN9AS9H5BB0658"
printer_name =
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1739475903
notify_upgrade = true
pending_upgrade_time = 0
[installation]
date_time = 02/26/25 18:48:27
version = 3.23.12
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 10.02.1 OK -
error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.2.1 OK -
error: dbus DBus - Message bus system REQUIRED - 1.14.10 MISSING 'DBUS may not be installed or not running'
policykit PolicyKit - Administrative policy framework OPTIONAL - - OK -
network network -wget OPTIONAL - 1.21.4 OK -
avahi-utils avahi-utils OPTIONAL - 0.8 OK -
------------------------
| General Dependencies |
------------------------
error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
libpthread libpthread - POSIX threads library REQUIRED - b'2.39' OK -
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
sane SANE - Scanning library REQUIRED - - OK -
error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
error: libavahi-dev libavahi-dev REQUIRED - - MISSING 'libavahi-dev needs to be installed'
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 3.0.13 MISSING 'libcrypto needs to be installed'
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.12.3 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.3.2 OK -
python3-xml Python XML libraries REQUIRED - 2.6.1 OK -
error: python3-devel Python devel - Python development files REQUIRED 2.2 3.12.3 MISSING 'python3-devel needs to be installed'
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 10.2.0 OK -
error: python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 - MISSING 'python3-reportlab needs to be installed'
--------------
| COMPILEDEP |
--------------
error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 13.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension REQUIRED - 3.23.12 OK -
hpmudext IO-Extension REQUIRED - 3.23.12 OK -
----------------------
| Scan Configuration |
----------------------
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend REQUIRED - 3.23.12 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.23.12 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `escl:http://localhost:60000' is a HP DeskJet 3630 series [1966DF] (USB) platen scanner
device `hpaio:/usb/DeskJet_3630_series?serial=CN9AS9H5BB0658' is a Hewlett-Packard DeskJet_3630_series all-in-one
device `airscan:e0:HP DeskJet 3630 series [1966DF] (USB)' is a eSCL HP DeskJet 3630 series [1966DF] (USB) ip=127.0.0.1, ::1
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
-------------------------------- ----------------------
hp:/usb/DeskJet_3630_series?seri HP DeskJet 3630 series
al=CN9AS9H5BB0658
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN9AS9H5BB0658
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3630_series?serial=CN9AS9H5BB0658
error: Device not found
error: Communication status: Failed
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN9AS9H5BB0658
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3630_series?serial=CN9AS9H5BB0658
error: Device not found
error: Communication status: Failed
Type: Unknown
Device URI: implicitclass://HP_DeskJet_3630_series_1966DF_USB/
--------------
| PERMISSION |
--------------
USB DeskJet_3630 Required - - OK Node:'/dev/bus/usb/003/004' Perm:' root lp rw- rw- rw- rw- rw- r--'
Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing or 'cups' service is not running.
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libjpeg8-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing or 'cups' service is not running.
error: 'cups-bsd' package is missing or 'cups' service is not running.
error: 'cups-client' package is missing or 'cups' service is not running.
error: 'libcupsimage2-dev' package is missing or 'cups' service is not running.
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libavahi-client-dev' package is missing/incompatible
error: 'libavahi-core-dev' package is missing/incompatible
error: 'libavahi-common-dev' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'xsane' package is missing/incompatible
error: 'python3-reportlab' package is missing/incompatible
Missing Commands
----------------
error: 'sudo DEBIAN_FRONTEND=noninteractive apt-get --assume-yes install libsnmp-dev' is missing
error: 'sudo apt-get --assume-yes install snmp-mibs-downloader' is missing
error: 'sudo DEBIAN_FRONTEND=noninteractive apt-get --assume-yes install openssl' is missing
ENTER SUDO PASSWORD
-------------------
Please enter the sudoer (remi)'s password:
error: Password incorrect. 2 attempt(s) left.
Please enter the sudoer (remi)'s password:
Checking Permissions....
Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/DeskJet_3630.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/DeskJet_3630.ppd
warning: Could not complete Queue(s) configuration check
Checking for HP Properitery Plugin's....
No plug-in printers are configured.
Checking for Printer Status....
error: '' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor
Diagnose completed...
More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
-------------------------------------------
Voilà où j'en suis. Désolé le message est long, mais au moins vous savez tout ce que je sais.
Si vous pouvez m'aiguiller, merci d'avance
A+
