HP ENVY 4520 échec de la numérisation : bac d'alimentation vide

ValckeD · Message par **ValckeD** » mer. 23 avr. 2025 10:06

Bonjour,

Je n'arrive plus à numériser de documents, il me semble que ça s'est produit depuis la montée de version Linux Mint 22.1 Xia.
Auriez-vous une solution pour m'aider ?
Merci d'avance

ci-dessous les informations :

Imprimante HP ENVY 4520

problème : lorsque je lance une numérisation avec le Numériseur de documents 44.0, je reçois le message “échec de la numérisation : bac d’alimentation vide”

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System:
  Kernel: 6.8.0-58-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
  Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 vt: 7 dm: LightDM v: 1.30.0
	Distro: Linux Mint 22.1 Xia base: Ubuntu 24.04 noble
Machine:
  Type: Laptop System: TIMI product: Mi Laptop Pro 15 v: N/A serial: <superuser required> Chassis:
	type: 10 serial: <superuser required>
  Mobo: TIMI model: TM1905 v: AX23XXAXE serial: <superuser required> part-nu: TM1905-25887
	uuid: <superuser required> UEFI: TIMI v: XMACM500P0401 date: 08/18/2020

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didier@didier-Mi-Laptop-Pro-15:~$ dpkg -l | grep sane
ii  libsane-common                             	1.2.1-7build4                          	all      	API library for scanners -- documentation and support files
ii  libsane-hpaio:amd64                        	3.23.12+dfsg0-0ubuntu5                 	amd64    	HP SANE backend for multi-function peripherals
ii  libsane1:amd64                             	1.2.1-7build4                          	amd64    	API library for scanners
ii  sane-airscan                               	0.99.29-0ubuntu4                       	amd64    	SANE backend for AirScan (eSCL) and WSD document scanner
ii  sane-utils                                 	1.2.1-7build4                          	amd64    	API library for scanners -- utilities

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didier@didier-Mi-Laptop-Pro-15:~$ sudo sane-find-scanner -q
[sudo] Mot de passe de didier :      	 
found possible USB scanner (vendor=0x04f3 [ELAN], product=0x0c1a [ELAN:Fingerprint]) at libusb:001:004
found possible USB scanner (vendor=0x0bda [Generic], product=0x0129 [USB2.0-CRW]) at libusb:001:003

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didier@didier-Mi-Laptop-Pro-15:~$ scanimage -L
device `escl:https://192.168.0.32:443' is a HP ENVY 4520 series [6C99E9] platen scanner
device `airscan:e0:HP ENVY 4520 series [6C99E9]' is a eSCL HP ENVY 4520 series [6C99E9] ip=192.168.0.32, 2a01:e0a:181:6960:725a:fff:fe6c:99e9
device `hpaio:/net/envy_4520_series?ip=192.168.0.32&queue=false' is a Hewlett-Packard envy_4520_series all-in-one

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didier@didier-Mi-Laptop-Pro-15:~$ ls /etc/sane.d/
abaton.conf      	dll.conf   	kvs1025.conf 	rts8891.conf
agfafocus.conf   	dll.d      	leo.conf     	s9036.conf
airscan.conf     	dmc.conf   	lexmark.conf 	saned.conf
apple.conf       	epjitsu.conf   ma1509.conf  	sceptre.conf
artec.conf       	epson2.conf	magicolor.conf   sharp.conf
artec_eplus48u.conf  epson.conf 	matsushita.conf  sm3840.conf
avision.conf     	epsonds.conf   microtek2.conf   snapscan.conf
bh.conf          	escl.conf  	microtek.conf	sp15c.conf
canon630u.conf   	fujitsu.conf   mustek.conf  	st400.conf
canon.conf       	genesys.conf   mustek_pp.conf   stv680.conf
canon_dr.conf    	gphoto2.conf   mustek_usb.conf  tamarack.conf
canon_lide70.conf	gt68xx.conf	nec.conf     	teco1.conf
canon_pp.conf    	hp3900.conf	net.conf     	teco2.conf
cardscan.conf    	hp4200.conf	p5.conf      	teco3.conf
coolscan2.conf   	hp5400.conf	pie.conf     	test.conf
coolscan3.conf   	hp.conf    	pieusb.conf  	u12.conf
coolscan.conf    	hpsj5s.conf	pixma.conf   	umax1220u.conf
dc210.conf       	hs2p.conf  	plustek.conf 	umax.conf
dc240.conf       	ibm.conf   	plustek_pp.conf  umax_pp.conf
dc25.conf        	kodakaio.conf  qcam.conf    	xerox_mfp.conf
dell1600n_net.conf   kodak.conf 	ricoh.conf

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didier@didier-Mi-Laptop-Pro-15:~$ cat /etc/sane.d/dll.conf
# dll.conf - Configuration file for the SANE dynamic backend loader
#
# Backends can also be enabled by configuration snippets under the dll.d/
# directory -- third party backends can drop their configuration file in
# this in this directory, named after the backend.
#
# The next line enables the network backend; comment it out if you don't
# need to use a remote SANE scanner over the network -- see sane-net(5)
# and saned(8) for details.
net
abaton
agfafocus
apple
artec
artec_eplus48u
as6e
avision
bh
canon
canon630u
canon_dr
canon_lide70
#canon_pp
cardscan
coolscan
#coolscan2
coolscan3
#dc210
#dc240
#dc25
dell1600n_net
dmc
epjitsu
#epson
epson2
epsonds
escl
fujitsu
genesys
#gphoto2
gt68xx
hp
hp3500
hp3900
hp4200
hp5400
hp5590
hpljm1005
hpsj5s
hs2p
ibm
kodak
kodakaio
kvs1025
kvs20xx
kvs40xx
leo
lexmark
ma1509
magicolor
matsushita
microtek
microtek2
mustek
#mustek_pp
mustek_usb
mustek_usb2
nec
niash
#p5
pie
pieusb
pint
pixma
plustek
#plustek_pp
#pnm
qcam
ricoh
ricoh2
rts8891
s9036
sceptre
sharp
sm3600
sm3840
snapscan
sp15c
#st400
#stv680
tamarack
teco1
teco2
teco3
#test
u12
umax
umax1220u
#umax_pp
v4l
xerox_mfp

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didier@didier-Mi-Laptop-Pro-15:~$ ls  /lib/udev/rules.d | grep libsane
60-libsane1.rules
99-libsane1.rules